Being able to contact your shared hosting supplier whenever you have any type of questions or encounter any difficulties is very important and how fast they will respond and take action could be crucial, especially if your web site is business-oriented, as longer downtime could mean losing potential clients. The support solutions are, in addition one way to distinguish actual providers from resellers. The second generally respond only to e-mails or support tickets and you'll have to wait for a whole day or more in order to get a response. In case your issue requires a few replies, you could end up losing days so as to have a problem resolved. With an authentic and reputable website hosting company, you will be able to get in touch with the support at any moment and get a prompt reply whatever the problem or the question is - pre-sales, customer or technical one.
24/7 Customer Support in Shared Hosting
The customer and tech support services for all our shared hosting plans are round-the-clock, which means that you can forget all about waiting for a couple of days to receive assistance. In case you aren't our client yet, you can phone us, chat with a representative or send an email message. If you do have an account, you're able to open a support ticket in addition to the other three ways of contact. You are able to pick the best way to contact us depending on what your location is or the hardware you're using. We are able to assist you for more or less any hosting-related query that you may have or problem that you could encounter and even if you contact us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming issues you could open a ticket, but even then the maximum response time will never exceed one hour.