Lots of users who begin using their first hosting account, or switch companies, typically have questions regarding how given operations are accomplished or have difficulty setting up various things such as e-mails, website settings, and so on. This is the reason why, some companies have prepared documentation with standard questions and problems in order to help their customers obtain information swiftly and seamlessly. Consequently, the help desk staff can concentrate on actual problems that certain clients may be facing, since the solution for the smaller things will already be available on the Internet and customers can easily tackle them without having to get in touch with the client service team. Having in-depth documentation is vital, especially for new customers without any previous experience, because the hosting service involves an immense number of features and many individuals can get confused about what to do. A good information repository can both help you complete the operations that you need and acquaint yourself with how the hosting service functions as a whole.
Extensive Online Documentation in Shared Hosting
If you’ve bought your first shared hosting plan through our company or have transferred your site over to us, you’ll get accustomed to our services and our in-house created Hepsia hosting Control Panel in a jiffy thanks to the fact that we have prepared an exhaustive knowledge base where you can find all the info that you may ever need – both general info with regards to the web hosting service as a whole and more specific info about the different functions that you can make use of and the predicaments that you can bump into. The articles are available in two places. The entire article list can be accessed via the Help section of the Control Panel. You can read articles that are dedicated to the different features in each and every section of the Control Panel too. You can acquaint yourself with how to accomplish virtually everything, from enabling an .htaccess config file to managing an electronic mailing list, and all the articles include comprehensive instructions, so you will never become disorientated on account of an unclear text. Certainly, if you encounter a more specific obstacle and you cannot find a solution in our knowledge base, you can get in touch with our client care team representatives 24/7.