There are a number of ways to contact the hosting company whose services you’re using, but the one that you’ll invariably find no matter which company you opt for is a ticketing system. It is the least complicated method of correspondence for several reasons. In case no customer care team member is free at the moment and they’re all busy, a telephone call may not be answered, but a ticket will invariably hit home. In addition, you can copy ‘n’ paste large bits of info without worrying about printing mistakes, and if a certain issue needs more time to be resolved or a number of responses must be exchanged, all the information will be in one and the same place, so each party can always see the comments left by the other one. The downside of using tickets to contact your hosting provider is that they are usually separate from the web hosting platform, which goes to say that if you need to supply information or to adhere to guidelines, you will need to use at least 2 different interfaces and this number might rise if you want to administer a handful of domain names. Moreover, many web hosting providers respond to tickets after several hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time whilst waiting for a response.
Integrated Ticketing System in Shared Hosting
In stark contrast with what you may find with many other web hosting providers, the trouble ticket system that we’re using with our shared hosting plans is part of the Hepsia Control Panel, which comes with all hosting accounts. You won’t have to remember different sign-in credentials, since you will be able to manage both your tickets and the hosting account itself in a single location. So, in case you have an enquiry or come across a challenge, you can touch base with our technical support team representatives straight away. Our ticketing system offers an intelligent search mechanism. This means that even if you have opened an abundance of tickets over the years, you’ll be able to track down the one that you want without any difficulty. Plus, you can see knowledge base guides to solving commonly experienced problems.