There are a number of ways to contact the hosting company whose services you’re using, but the one that you’ll invariably find no matter which company you opt for is a ticketing system. It is the least complicated method of correspondence for several reasons. In case no customer care team member is free at the moment and they’re all busy, a telephone call may not be answered, but a ticket will invariably hit home. In addition, you can copy ‘n’ paste large bits of info without worrying about printing mistakes, and if a certain issue needs more time to be resolved or a number of responses must be exchanged, all the information will be in one and the same place, so each party can always see the comments left by the other one. The downside of using tickets to contact your hosting provider is that they are usually separate from the web hosting platform, which goes to say that if you need to supply information or to adhere to guidelines, you will need to use at least 2 different interfaces and this number might rise if you want to administer a handful of domain names. Moreover, many web hosting providers respond to tickets after several hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time whilst waiting for a response.