A live chat is one of the many ways of communication supplied by some website hosting suppliers as a part of their support service. Determined by the provider, the chat can be used for pre-sales, billing and/or tech assistance. This method of contact is faster than a support ticket and it'll make it much less likely to misunderstand or misspell a word compared to a telephone call with an agent. Furthermore, if the problem that you experience needs some time to be investigated and dealt with, you can do something different in the meantime rather than just waiting, as you would have to do when you call. Also, you can employ a live chat support service totally free provided that you have web access even if your web hosting provider is located in another country and they do not have a local telephone number you can call.
Live Chat Support in Shared Hosting
We supply a live chat support service for all shared hosting plans that we offer and we will support you with almost everything live. In case you do not have an account with our company yet, we'll be able to give you more info about the plans in order to help you to pick the most suitable package. In case you are an existing customer, we are able to help you with any general or billing matter and with plenty of common technical troubles, such as an email address setup in a desktop email client. When you are unable to phone us for some reason or you're in a country where we don't have a local telephone number, the live chat will be the best way to get in touch with us. Needless to say, some situations need additional time to investigate and test, which means that you will have to open a support ticket to our technicians, however, we will save your time and help you with many issues on the chat.