If you ever encounter a problem with your website and are incapable of taking care of it on your own, ask the hosting provider’s client support team to assist you to bring the website back online. A prompt solution would be best, but a lot of hosting companies answer within twenty four hours or even more, especially if you’re doing business with a reseller. Even if the problem can be swiftly solved, your site may not work properly or it may not be reachable at all for an extended period of time, so you may lose prospective clients because it is extremely unlikely that anybody will eagerly return to an inoperational website. With that being said, you need to make certain not only that you can touch base with your web hosting company, but also that they can answer and help you in a well-timed manner. If a web app update doesn’t go smoothly or if you erase something by chance, for example, the website must be fixed speedily so as to prevent elongated inaccessibility.
One-Hour Response Guarantee in Shared Hosting
Our guaranteed maximum response time for any customer support ticket that you post or any email that you write is just 1 hour, even in case you contact us during weekends and national holidays. Irrespective of the essence of your issue or query, we will help you out straight away and will give you the necessary information to rectify any problem with your websites. The real reply time typically doesn’t exceed 15 to 20 minutes, which goes to say that you can forget about waiting around for hours on end to get an issue resolved or what’s even worse than that – waiting around a whole day only to receive a reply that more info is needed while nothing is sorted out. We’ll give you assistance in a timely manner simply because we realize exactly how valuable time can be in the dynamic digital age. The sixty-minute response time guarantee applies to any billing or technical question that you might have relating to our shared hosting plans.