In the event that you've ever had a shared hosting account before or you have dealt with any other online service, you're probably well aware from your personal experience that for many things it is better to speak with a live person on the phone rather than exchange support tickets or email messages. If you want to learn more about a service before you decide to buy it or if something small should be made, for example, it will be easier and quicker to do it live. If you're able to get in touch with representatives over the phone, it is also very likely that you're working with an actual web hosting supplier, not just a reseller. The level of support that you'll get on the telephone differs between different companies - from common matters to experienced technical support. Usually most of the suppliers offer pre-sales assistance and first level telephone support, while more complicated tech issues are resolved through electronic mail or tickets.
Phone Support in Shared Hosting
We know that being able to consult with a live agent is very important, so we have 3 support lines around the globe (UK, USA and Australia) and you'll be able to contact us on the phone for 14 hours every day. If you consider acquiring one of our shared hosting plans, for instance, you'll be able to call us and learn more about our services before placing your order in order to be sure that we do meet all system requirements for your websites. Following the order, you will be able to get in touch with us about all of the sales and billing issues you may have, or get any general or basic technical information that you need. We have aimed to find the balance between phone and ticket support, so for solely technical issues you'll have to use the ticketing system, that will help you monitor the communication and any new developments in the resolution of an issue.