Technical Support Channels
A 1–Hour Support Ticket Response Guarantee
All your assistance requests will be replied to in no more than 60 minutes after the ticket or email was submitted. If your issue needs additional assistance from an admin, we will forward the trouble ticket or the e–mail to the person in charge, in a timely manner then leave a comment to notify you that more time will be required for arriving at a solution. And if you order the Optional Admin Services package, any of the server administration services included there will be carried out whenever you like.
A Top–Class Technical Support Service
Our tech support staff will be online for you 24x7 should you require help working with the Web Control Panel or with any of the apps that we pre–install on your behalf on the dedicated web hosting server. What is more if you need help tackling the regular administration tasks on your dedicated hosting server, you can take a glimpse at the Optional Admin Services package, which includes backup space, OS updates on a weekly basis, software installation and problem troubleshooting procedures, server monitoring and rebooting procedures, etcetera.
An Easy–to–Navigate Help Area
We have provided our Web Control Panel with a fully detailed knowledgebase, which offers exhaustive explanations of its features and functionalities. What’s more, we have made in–depth video tutorials that will further explain to you how to carry out a particular task or resolve a typically encountered issue. All the instructional articles and the video tutorials are readily accessible from each Web Control Panel section through the Videos and Help buttons situated in the top right corner.