Customer Support Channels
A 1–hour Response Guarantee
Providing good quality support in time is our high priority, so that we back up each shared hosting plans plan with a 1–hour ticket response guarantee. As you send a ticket or drop an email, our customer help support crew will do all they could do to give the most appropriate resolution for your problem and to supply you with advice in due time.
A Top–quality Support Service
Our technical support service is provided by a crew of qualified technicians who’re ready to respond to your request immediately. You can easily speak with the tech support staff by opening a tech support ticket from your Web Control Panel or by submitting us an email. On working days, you can also contact us on the telephone or make use of the live chat solution.
An Intuitive Help Section
Our Control Panel offers a broad knowledge base that is integrated into all sections. In each area, you’ll find a Help control key which will load for you a selection of step–by–step lessons on how to employ a certain feature or carry out a selected action. Furthermore, we have generated information video tutorials to help you to get a better idea of the Control Panel’s interface.